Help
Frequently asked questions
Products & pricing
Why do products show "Price on request"?
Gold, diamonds and gemstones are priced according to market rates, weight, grade and verification at the time of sale. We confirm every price in a written quotation with a validity period.
Can I buy online with a card?
Not at the moment. Add products to your enquiry basket and request a quotation. Payment terms and methods are confirmed with the quotation.
What documentation do products come with?
Available documentation — such as assay or grading reports and origin paperwork — is shared with your quotation, before you commit.
Do you source products that are not listed?
Yes. Share your requirement through the Request a Quote form and our team will explore sourcing options.
Orders & delivery
Do you ship internationally?
Delivery depends on the product, its value and the destination country’s rules. Shipping, insurance and timelines are confirmed in each quotation.
Can I collect in person?
Collection arrangements can be discussed with the team for eligible orders.
Franchise & business
How do I apply for a franchise?
Complete the application on our Franchise page. You receive a reference number, and our team reviews every application individually.
Do you help with business setup?
Yes — we provide guidance on understanding business requirements, licensing considerations and documentation. Visit Business Setup Support to start a conversation.