Returns & Refund Policy

Market-priced goods

Precious metals and stones are priced to the market at the time of sale. For this reason, returns are generally not accepted once an order is confirmed, except where the product supplied does not match the agreed description and documentation.

Reporting a discrepancy

If you believe a product does not match the agreed specification, contact us within the period stated in your quotation with your order reference and supporting details.

Refunds

Where a return is accepted, refunds are made to the original payment method after the product is received and verified, less any charges stated in the quotation.

Questions about this policy? Contact us.